CloudOps ensures that all aspects of its infrastructure and services used to deliver and manage your cloud conform to the highest ISO certification standard in relation to security and data privacy.

When you choose ISO27001 accredited Serviced Cloud as your managed services provider you eliminate uncertainty about where your data is being stored and how it is managed. Enjoy the confidence that your business information is handled securely.

CloudOps follows and also help our customer to follow the below key elements of ISO27001 on Cloud:

  • – Shared roles and responsibilities within a cloud computing environment
  • – Removal of cloud service customer assets
  • – Segregation in virtual computing environments
  • – Virtual machine hardening
  • – Administrator’s operational security
  • – Monitoring of cloud services
  • – Alignment of security management for virtual and physical networks

Security

The scope of information security includes the domains of confidentiality/privacy, completeness/integrity and the availability of information. Policies are defined to establish the accepted rules, events, actions and resources to protect the security of all information during the provision of a wide range of services. These policies comply with the pertinent clauses of Annex A of the ISO/IEC 27001:2013 standard. Coverage includes all CloudOps facilities and infrastructure, as well as remote working practices. The Information Security Management System is maintained and continuously improved in accordance with the requirements of this standard.


Operations

The operations team manages all infrastructure securely via VPN tunneling, SSH keys, and many other rigorous security protocols. All infrastructure changes are strenuously tested over modelling real world scenarios, so that our customers can benefit from technological innovation while mitigating any impact on their existing setup. All these procedures comply with the requirements of the ISO 27001 standard.

Support

Our Support Team is trained to a high technical, commercial and customer care capacity. The team is keen, highly knowledgeable and responsive. CloudOps guarantees 24/7 coverage all year round through our online ticketing system. The team continuously monitors our infrastructure though an extensive and intelligent monitoring platform, ensuring that all systems are operational, and reacting immediately to any incident, via documented procedures, or escalating to our Operations Team. All monitoring systems comply with our security and confidentiality protocols.


Networking

CloudOps’s has deployed and implemented a policy and technological framework to protect the information on our infrastructure. CloudOps constantly monitors, measures, analyses and evaluates all network traffic. Moreover, CloudOps operates a 24/7 NOC response team, to manage any eventualities and provide continuous feedback to clients. CloudOps provides risk assessment and impact on risk for all our networks. These are but a small subsection of steps CloudOps takes to guarantee the security of our services.

The key meaning enshrined within accreditation to ISO27001 is that it demonstrates our commitment to looking after data in line with IT security best practice.